{"id":11293,"date":"2024-11-08T09:38:10","date_gmt":"2024-11-08T09:38:10","guid":{"rendered":"https:\/\/www.lesavoirfrance.com\/\/?page_id=11293"},"modified":"2026-04-02T16:26:22","modified_gmt":"2026-04-02T16:26:22","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.lesavoirfrance.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Terms and Conditions of Sale<\/p>

Le Savoir Vivre Valbonne SAS
Welcome to Le Savoir Vivre Valbonne SAS. We proudly create a selection of candles, perfumes, incense, and care products, all designed in France using high-quality ingredients. By using our website and placing an order, you agree to these Terms and Conditions of Sale, which set out our policies and your rights as a customer.<\/p>

1. General Information
These Terms and Conditions of Sale apply to all orders placed through our online store.
Le Savoir Vivre Valbonne SAS, a soci\u00e9t\u00e9 par actions simplifi\u00e9e (SAS), with its registered office at 18 Rue de La Mairie, Valbonne 06560, Alpes Maritime France, registered with the Grasse Trade and Companies Register under SIREN: 933 652 992, SIRET 933 652 992 00019\nand VAT Number FR 83933652992, creates and offers luxury scented products, including candles, perfumes, incense, and care products, designed to elevate the sensory experience.
We reserve the right to update or modify these Terms and Conditions of Sale at any time. The version applicable to your order is the one in force at the time the order is placed.<\/p>

2. Products
We make every effort to present our products as accurately as possible, including descriptions, images, and indications of scent, color, finish, and format. However, slight variations may occur due to the artisanal nature of certain creations, screen display settings, or production batches.
All products are offered subject to availability. If a product becomes unavailable after your order has been placed, we will inform you as soon as possible and offer an appropriate solution, such as a refund or replacement where possible.<\/p>

3. Commands
By placing an order on our website, you confirm that all information provided is accurate, complete, and up to date.
Once your order is placed, you will receive an order confirmation by email. This confirmation does not necessarily constitute final acceptance of the order. We reserve the right to refuse or cancel an order in the event of a payment issue, suspected fraud, incorrect information, or product unavailability.<\/p>

4. Price
All prices displayed on our website are indicated in the applicable currency and include VAT where required by law, unless otherwise stated.
Shipping fees, if applicable, are calculated separately and displayed before the order is finalized.
We reserve the right to modify prices at any time, but products will be invoiced based on the prices in effect at the time of the order.<\/p>

5. Payment
Payment must be made in full at the time of the order using the payment methods offered on our website.
All transactions are processed through secure payment systems. We do not store full payment card details on our servers.
We reserve the right to suspend or cancel any order in the event of payment authorization refusal or any issue relating to payment verification.<\/p>

6. Shipping and Delivery
We aim to prepare and ship orders within a reasonable timeframe. Delivery times are provided for information purposes only and may vary depending on destination, carrier, customs procedures, or periods of high demand.
Le Savoir Vivre Valbonne SAS cannot be held responsible for delays caused by carriers, customs, force majeure, or circumstances beyond our control.
It is the customer\u2019s responsibility to ensure that the delivery address provided is correct and complete. Any additional delivery costs resulting from incorrect or incomplete information may be charged to the customer.<\/p>

7. Right of withdrawal and returns
In accordance with applicable consumer protection laws, customers may have the right to withdraw from their purchase within the legal withdrawal period of 14 days from receipt of the order, provided that the products are returned unopened, unused, and in their original condition and packaging.
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including products that have been opened, used, damaged after delivery, or otherwise rendered unsuitable for resale.
To exercise the right of withdrawal or request a return, customers must contact us within the applicable period using the contact details provided on our website.
Unless the return is due to an error on our part or a defective product, return shipping costs remain the responsibility of the customer.<\/p>

8. Damaged, defective or incorrect products
If you receive a damaged, defective, or incorrect product, please contact us promptly after receipt of the order, providing your order number and, where possible, photographs of the issue.
We will review the request and, where appropriate, offer a replacement, refund, or other suitable solution in accordance with applicable law.<\/p>

9. Product Use and Precautions
Our products are made with carefully selected ingredients and should be used in accordance with the instructions and precautions provided with each product, particularly for care products.
Candles, incense, and other fragranced products must always be used responsibly and never left unattended. Customers should follow all safety instructions included with the product packaging.
Le Savoir Vivre Valbonne SAS shall not be liable for damage resulting from improper use, misuse, failure to follow product instructions, or use contrary to reasonable safety precautions.<\/p>

10. Skincare products
Our care products are created with the same attention to quality and refinement as the rest of our collection. They are intended for normal external use only and should be kept out of reach of children unless otherwise indicated.
Customers should always read and follow the instructions, directions for use, and precautions supplied with each care product before application.
In the event of irritation, discomfort, or undesired reaction, use should be discontinued immediately and professional advice sought where appropriate.<\/p>

11. Intellectual Property
All content on our website, including but not limited to text, product names, visuals, photographs, logos, designs, graphics, and branding elements, is the property of Le Savoir Vivre Valbonne SAS or is used with appropriate authorization.
Any reproduction, use, distribution, modification, or exploitation of such content without prior written consent is strictly prohibited.<\/p>

12. Limitation of Liability
To the fullest extent permitted by applicable law, Le Savoir Vivre Valbonne SAS shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or the purchase and use of its products.
Subject to any mandatory provisions of applicable law, our liability is limited to the replacement of the product concerned or reimbursement of its purchase price.
Nothing in these Terms and Conditions of Sale excludes or limits liability that cannot legally be excluded or limited under applicable law, including the legal rights of consumers.<\/p>

13. Personal Data
Personal information collected in connection with orders is processed in accordance with our Privacy Policy and applicable data protection laws.
We use customer data only for legitimate purposes, such as processing orders, managing deliveries, responding to inquiries, and improving our services.<\/p>

14. Applicable Law
These Terms and Conditions of Sale shall be governed by and interpreted in accordance with the laws of France, unless mandatory consumer protection rules of the customer\u2019s country of residence provide otherwise.
Any dispute arising in relation to these Terms and Conditions of Sale shall be subject to the jurisdiction of the competent courts, without prejudice to any mandatory legal rights granted to consumers.<\/p>

15. Contact
For any questions regarding these Terms and Conditions of Sale, your order, or our products, please contact us using the contact details provided on our website.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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