## **Le Savoir – General Conditions of Sale and Confidentiality Policy**
_Last updated: October 23, 2024_
Welcome to **Le Savoir**, your destination of choice for high-quality scented candles and perfumes. By using our website or purchasing from our store, you agree to the following terms and conditions and our privacy policy. Please read these documents carefully before ordering.
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### **1. General Information**
**Le Savoir** is a company registered in France. These Terms apply to all users of the Site, including customers, visitors, and suppliers.
Company information:
– **Company name**: Le Savoir
– **Registered address**: 18 Rue de La Marie, Valbonne 06560, Alps Maritime France
– **Contact email**: boutique@lesavoirfrance.com
– **Telephone**: +33 (0) 04 93 75 17 90
By accessing our website, you accept these conditions and agree to respect them.
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### **2. Order and Payment**
2.1 **Product Descriptions**
We strive to provide accurate descriptions and images of our products. However, colors and scents may vary slightly from images shown online. All prices are in EUR and include VAT unless otherwise stated.
2.2 **Order Confirmation**
After placing an order, you will receive a confirmation email. This does not mean that your order is accepted. We reserve the right to cancel or limit quantities for any reason, including suspected fraud or unauthorized transactions.
2.3 **Payment Methods**
We accept the following forms of payment:
– Visa, MasterCard, American Express
– PayPal
– Bank transfer (available for bulk orders)
Full payment must be received before shipping products.
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### **3. Shipping and Delivery**
3.1 **National Shipping**
Orders within France are processed within 2-3 business days and shipped via local delivery services. Delivery time is estimated at 3-5 business days after shipment.
3.2 **International Shipping**
We ship internationally, with varying delivery times depending on the destination country. Customs duties and import taxes are the responsibility of the customer.
3.3 **Delivery Costs**
Delivery costs are calculated during checkout based on the destination and weight of the order.
3.4 **Delayed or Lost Orders**
Le Savoir is not responsible for delays caused by carriers or customs, but we will assist you with tracking lost orders if necessary.
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### **4. Returns and Refunds**
4.1 **Return**
Returns are accepted within 10 days of receiving your order.
4.2 **Item Condition**
The item must be unused, undamaged, and in its original packaging.
4.3 **Return Shipping**
Buyers are responsible for the cost of return shipping.
4.4 **Refunds**
Refunds will be processed once the returned item is received and inspected. We reserve the right to deny a refund if the item shows signs of use or damage.
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### **5. Privacy Policy**
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and protect your information.
5.1 **Information We Collect**
When you place an order or interact with our website, we collect personal information such as your name, email address, shipping address and payment details.
5.2 **Use of Personal Data**
We use your data to:
– Process and fulfill orders
– Communicate with you regarding your order
– Improve our website and services
We do not share your data with third parties except where necessary for delivery and payment processing.
5.3 **Cookies**
Our site uses cookies to improve your browsing experience. You can choose to disable cookies, but this may affect the functionality of the site.
5.4 **Data Security**
We implement appropriate technical measures to protect your personal data against unauthorized access or misuse.
5.5 **Your Rights**
Under the GDPR, you have the right to access, correct or delete your personal data. To exercise these rights, please contact us at boutique@lesavoirfrance.com.
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### **6. Intellectual Property**
All content on our website, including images, product descriptions and logos, is the intellectual property of Le Savoir. You may not reproduce, distribute, or create derivative works without our express permission.
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### **7. Limitation of Liability**
Le Savoir is not liable for indirect or consequential damages arising from the use of our products or our website. Our maximum liability is limited to the amount paid for the product in question.
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### **8. Applicable Law**
These conditions are governed and interpreted in accordance with French laws. Any dispute arising from these conditions will be subject to the exclusive jurisdiction of the French courts.
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### **9. Changes to Conditions**
Le Savoir reserves the right to modify these conditions at any time. Any changes will be posted on this page and will take effect immediately.
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If you have any questions or concerns regarding these General Conditions of Sale or our Privacy Policy, do not hesitate to contact us at boutique@lesavoirfrance.com.
**The Knowledge Team**
