Terms and Conditions of Le Savoir Vivre Valbonne SAS

Welcome to Le Savoir Vivre Valbonne SAS! We proudly manufacture a selection of candles, perfumes, incense, and skincare products, all made in France with high-quality ingredients. By using our website and placing an order, you agree to the following terms, which outline our policies and your rights as a customer.

1. General Information

• Le Savoir Vivre Valbonne SAS manufactures all its products in-house, offering luxury items such as candles, perfumes, incense, and skincare products designed to enhance your sensory experience. Each product is made in France to high standards of quality and craftsmanship. • These terms and conditions apply to all orders placed through our online store.

2. Product Information

• Product Descriptions: We strive to provide accurate descriptions, images, and specifications for each product. Due to the artisanal nature of our products, slight variations in color, scent, and packaging may occur. • Ingredients and Allergies: Our products contain carefully selected ingredients, including fragrances and essential oils, which may cause reactions in some individuals. It is the customer’s responsibility to review product ingredients to avoid any allergens, especially for skincare items. • Usage and Safety: Our candles, perfumes, incense, and skincare products are intended for personal use only. Please follow safety and usage instructions provided on labels, especially for candles and incense.

3. Ordering and Payment

• Order Acceptance: All orders are subject to acceptance by Le Savoir Vivre Valbonne SAS. We reserve the right to refuse or cancel orders at any time, particularly in cases of pricing errors, suspected fraud, or inventory issues. • Payment Methods: We accept various types of credit and debit cards powered by Stripe for secure transactions. All prices are listed in [currency] and include applicable taxes. • Pricing: Prices are subject to change without notice. The final price, including shipping and applicable taxes, will be displayed at checkout.

4. Shipping and Delivery

• Shipping Areas: We currently ship worldwide. However, certain products, such as perfumes, cannot be shipped to all countries outside the European Union due to international shipping restrictions. • Shipping Fees: Shipping fees are calculated at checkout based on location and order weight. Some orders may qualify for free shipping based on order value or promotional offers. • Delivery Times: Estimated delivery times are provided at checkout. Actual delivery may vary, and we are not liable for delays caused by external factors, such as customs processing or carrier issues. • Lost or Damaged Packages: If your order is lost or damaged in transit, please contact us within 14 days of delivery to resolve the issue. We will work with our shipping partners to locate lost packages or arrange replacements if possible.

5. Returns and Exchanges

• Return Policy: We accept returns of unopened and unused products within 14 days of delivery, provided the packaging is intact. Return shipping costs are the responsibility of the buyer unless the product is defective, damaged in transit, or not the item ordered. • Exchanges: Exchanges are allowed only for products that are defective, damaged in transit, or not as ordered. Please contact us via https://www.lesavoirfrance.com where all our contact information is available, with photos of the item to initiate an exchange. • Refunds: Refunds will be issued within 14 days after receipt and inspection of the returned item, provided it is unused and the packaging is intact. Original shipping fees are non-refundable. • Non-Returnable Items: Due to the nature of personal care products, opened candles, perfumes, incense, and skincare items cannot be returned unless they are defective or damaged.

6. Privacy and Security

• Personal Information: We collect personal information such as your name, address, and payment details solely for processing orders and delivery. We do not share your information with third parties except for payment processing and shipping. • Data Security: We use standard security measures to protect your information. However, by using our website, you accept the inherent risk of online transactions.

7. Promotions and Discounts

• Promotions, discounts, and coupon codes are valid for a limited time and cannot be combined unless otherwise stated. Le Savoir Vivre Valbonne SAS reserves the right to modify or cancel promotions without notice.

8. Intellectual Property

• All content on our website, including text, images, logos, and product descriptions, is the property of Le Savoir Vivre Valbonne SAS and may not be used or reproduced without our permission.

9. Limitation of Liability

• Le Savoir Vivre Valbonne SAS is not responsible for any injury, loss, or damage resulting from the use or misuse of our products or website. This includes allergic reactions or adverse effects resulting from product ingredients. We recommend that customers conduct a patch test for skincare items and follow safety instructions, especially for incense and candles.

10. Changes to Terms and Conditions

• Le Savoir Vivre Valbonne SAS reserves the right to update these terms and conditions at any time. Continued use of our website constitutes acceptance of the updated terms.

11. Governing Law and Jurisdiction

• These terms and conditions are governed by French law. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the French courts.