Knowledge – General Terms and Conditions of Sale and Privacy Policy
Updated: October 23, 2024
Welcome to Le Savoir, your premier destination for high-quality scented candles and perfumes. By using our website or making a purchase in our store, you agree to these terms and conditions and our privacy policy. We encourage you to read these documents carefully before placing any order.
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1. General Information
Le Savoir is a company registered in France. These Terms and Conditions apply to all users of the Site, including customers, visitors, and suppliers.
Company information:
– Company name: Knowledge
– Adresse enregistrée : 18 Rue de La Mairie, 06560 Valbonne, Alpes-Maritimes, France
– Contact email: boutique@lesavoirfrance.com
– Telephone: +33 (0)4 93 75 17 90
By accessing our website, you agree to these terms and conditions and undertake to abide by them.
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2. Order and Payment
2.1 Product Description
We strive to provide accurate descriptions and images of our products. However, colors and scents may differ slightly from the images shown online. All prices are listed in euros (EUR) and include VAT unless otherwise stated.
2.2 Order Confirmation
After placing your order, you will receive a confirmation email. This does not constitute final acceptance of your order. We reserve the right to cancel or limit any order for any reason whatsoever, including in cases of suspected fraud or unauthorized transactions.
2.3 Payment Methods
We accept the following payment methods:
– Visa, MasterCard, American Express
– PayPal
– Bank transfer (available for bulk orders)
Full payment must be received before the products are shipped.
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3. Shipping and Delivery
3.1 National Delivery
Orders in France are processed within 2 to 3 business days and shipped via local delivery services. Delivery time is estimated at 3 to 5 business days after shipment.
3.2 International Delivery
We ship internationally. Delivery times vary depending on the destination country. Customs duties and import taxes are the responsibility of the customer.
3.3 Delivery Costs
Delivery charges are calculated at checkout, based on the destination and weight of the order.
3.4 Delays or Lost Packages
Le Savoir cannot be held responsible for delays caused by carriers or customs services. However, we will assist you in tracking your packages if necessary.
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4. Returns and Refunds
4.1 Return Period
Returns are accepted within 10 days of receiving your order.
4.2 Condition of Items
Items must be unused, undamaged and returned in their original packaging.
4.3 Return Costs
The buyer is responsible for the return shipping costs.
4.4 Refunds
Refunds will be issued after receipt and inspection of the returned product. We reserve the right to refuse a refund if the item shows signs of use or damage.
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5. Privacy Policy
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information.
5.1 Data Collected
When you place an order or interact with our site, we collect personal information such as your name, email address, delivery address and payment information.
5.2 Use of Personal Data
Your data is used for the following purposes:
– Process and ship your orders
– To communicate with you about your order
– Improve our website and our services
We do not share your data with third parties, except when necessary for payment processing and delivery.
5.3 Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies, however some website features may be affected.
5.4 Data Security
We implement appropriate technical measures to protect your personal data against unauthorized access or misuse.
5.5 Your Rights
In accordance with the GDPR, you have the right to access, rectify, and delete your personal data. To exercise these rights, please contact us at boutique@lesavoirfrance.com
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6. Intellectual Property
All content on our website, including images, product descriptions, and logos, is the intellectual property of Le Savoir. Any reproduction, distribution, or creation of derivative works is prohibited without express authorization.
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7. Limitation of Liability
Le Savoir cannot be held liable for any indirect or consequential damages resulting from the use of our products or our website. Our maximum liability is limited to the amount paid for the product in question.
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8. Applicable Law
These terms and conditions are governed by and construed in accordance with French law. Any dispute relating to their application shall be subject to the exclusive jurisdiction of the French courts.
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9. Modification of Terms and Conditions
Le Savoir reserves the right to modify these terms and conditions at any time. Any changes will be published on this page and will take effect immediately.
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For any questions regarding these General Terms and Conditions of Sale or our Privacy Policy, you can contact us at the following address: boutique@lesavoirfrance.com
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The Knowledge Team
